The short version
- We hold property records built from public county appraisal data — owner name, address, value, year built. That information is public record before we ever touch it.
- If you become a client, we hold your claim file — policy details, photographs, correspondence with your insurer. That is confidential and Texas law requires us to keep it that way.
- We do not sell personal information. We never have.
- You can tell us to stop contacting you at any time, and we will — permanently.
- Texas residents have the right to see, correct, delete, or export the personal data we hold. Section 7 tells you how, and what to do if we say no.
1. Who we are
This policy applies to HomFax™, a trademark owned by Regulus Development Corporation ("HomFax," "we," "us"), and to homfaxtm.com and any HomFax application, portal, or form.
HomFax operates as a licensed Texas public insurance adjuster (Texas Department of Insurance licence #3473995). When we act as your public adjuster we represent you, the insured, only — and Texas Insurance Code §4102.153 prohibits us from divulging information obtained in that role except as the law requires or as you direct.
Contact: HomFax™, 539 W. Commerce St #4489, Dallas, TX 75208 · homfaxtm@homfaxtm.com · (844) 466-3290
2. Information we collect
Property records (from public sources)
We maintain a repository of property information assembled from records that are already public — principally county appraisal district rolls, recorded deeds, permit filings, and federal weather and flood data. This typically includes the property address, the owner of record's name and mailing address, assessed and market value, year built, living area, lot size, legal description, and hazard designations.
This is publicly available information as that term is used in the Texas Data Privacy and Security Act, and the county publishes it regardless of anything we do.
Contact information
We may hold telephone numbers and email addresses associated with a property owner. These come from you directly, from an inbound enquiry, or from licensed commercial data providers. Every contact record we hold carries its source, the date we obtained it, and its consent and do-not-call status — and we do not use a number or address that our compliance checks say we may not lawfully use.
Claim and inspection information (clients only)
- Insurance carrier, policy number, coverage and deductible details, and claim number
- Date and cause of loss, and correspondence with your carrier and its adjuster
- Inspection photographs and reports, which are GPS-stamped and time-stamped at capture and cryptographically fingerprinted so they cannot be altered undetected
- Scope of work, estimates, supplements, settlement figures, and completion records
Information you give us
Your name, contact details, property address, and anything you tell us in a call, form, email, or at your door.
Website and device information
Standard server logs (IP address, browser type, pages requested, timestamps) and, if you use our application, an authentication session token. [CONFIRM before publishing: whether analytics or advertising pixels are actually deployed — see §10.]
What we deliberately do not collect
HomFax does not collect or store race, ethnicity, religion, national origin, familial status, disability, or any similar protected characteristic, and our systems reject any attempt to submit them. We also do not collect individual income, credit scores, or consumer credit reports. Property-level financial facts from public record — assessed value, tax delinquency, liens — are not the same thing and are not consumer credit information.
3. How we use information
| Purpose | What it involves |
|---|---|
| Providing adjusting services | Investigating, documenting, preparing and negotiating your insurance claim, and supervising the quality of the resulting repair |
| Verifying storm damage | Matching your address against federal radar and weather records to establish the date and severity of a loss |
| Maintaining the property record | Building the permanent, verifiable history of a property that travels with it |
| Contacting you | Responding to enquiries, scheduling inspections, and — where lawful and not opted out — telling property owners about our services |
| Compliance and records | Meeting our obligations under the Texas Insurance Code, including record retention and do-not-contact suppression |
| Security and improvement | Protecting our systems and improving how they work |
We do not use personal information to make automated decisions that produce legal or similarly significant effects about you, and we do not profile individuals for that purpose.
4. When we share information
We share personal information only in these circumstances:
- With your insurer — when you engage us, to present and pursue your claim. That is the point of the engagement.
- With a contractor you select — the approved scope and the documentation needed to perform and verify the work. We do not pay contractors for referrals and we do not accept payment from them.
- With service providers who host our systems, deliver our email, or process payments, under contracts requiring them to protect the information and use it only for us.
- Where the law requires — a subpoena, court order, regulator request, or an obligation under the Insurance Code.
- With your direction — anyone you tell us to share with, including an attorney or family member.
We do not sell personal data, we do not share it for cross-context behavioural advertising, and we do not process it for targeted advertising or profiling as those terms are defined by the Texas Data Privacy and Security Act. We hold no biometric data and no sensitive personal data as defined by that Act.
5. Financial privacy — clients
As a licensee of the Texas Department of Insurance, we handle nonpublic personal financial information under the privacy rules that implement the federal Gramm-Leach-Bliley Act for insurance licensees (28 Texas Administrative Code Chapter 22).
We do not disclose nonpublic personal information about current or former clients to nonaffiliated third parties except as permitted by those rules or as described in this policy — principally to your insurer and to the parties necessary to process your claim and complete your repair. If we ever intend to disclose it for any other purpose, we will provide notice and a genuine opportunity to opt out before doing so.
6. Marketing, and how to make it stop
Where we contact property owners about our services, we do so under the following rules — and you can end it at any time.
- Email — every marketing message identifies itself as an advertisement, carries our postal address, and includes a working unsubscribe link. Unsubscribes are honoured immediately; the law allows ten business days and we do not use them.
- Telephone — we scrub against the federal Do Not Call registry and the Texas No Call list, and we call only within the hours Texas law permits public adjusters to solicit: 9am–9pm Monday through Saturday, and noon–9pm Sunday. We never solicit during a disaster in progress.
- Text messages — sent only where we have consent. Reply STOP to end them.
- At your door — tell the person at your door, or call us, and we will record the address as do-not-knock permanently.
A request to stop applies across every channel and every property associated with you. Email homfaxtm@homfaxtm.com or call (844) 466-3290.
7. Your rights as a Texas resident
Under the Texas Data Privacy and Security Act you have the right to:
- Know and access — confirm whether we process your personal data and obtain a copy
- Correct — fix inaccuracies, taking account of the nature of the data
- Delete — have personal data about you deleted
- Port — receive a copy in a portable, readily usable format where processing is automated
- Opt out — of sale of personal data, targeted advertising, or profiling with legal or similarly significant effects. As stated above, we do none of these — but the right stands.
How to make a request
Email homfaxtm@homfaxtm.com with the subject line "Privacy Request," or call (844) 466-3290. We will verify your identity — and if we cannot verify it by reasonable means, we will tell you rather than guess. We respond within 45 days, and may extend once by a further 45 days where reasonably necessary, telling you why before the first period ends. There is no charge for the first two requests in a twelve-month period.
If we decline — your right to appeal
If we refuse a request, we will tell you why, and you may appeal by replying to that decision or emailing homfaxtm@homfaxtm.com with the subject "Privacy Appeal." We will respond in writing within 60 days explaining our reasoning.
If the appeal is denied, you may submit a complaint to the Texas Attorney General at texasattorneygeneral.gov. We will provide that link with any denial.
Records held about a property rather than a person
Some information in our repository — the county's record of who owns a parcel, its appraised value, its permit history — is public record maintained by government bodies. We can remove it from our systems and suppress the address, and we will on request. We cannot change what the county publishes; corrections to the appraisal roll itself must be made with your appraisal district.
8. Universal opt-out signals
We honour recognised universal opt-out mechanisms, including Global Privacy Control (GPC), as a valid opt-out request from the browser that sends it.
9. How long we keep information
- Client transaction records — five years after the transaction concludes, as Texas Insurance Code §4102.110 requires. We cannot delete these earlier; the law obliges us to keep them.
- Claim evidence and property history — retained as part of the property record, because its usefulness is that it persists across ownership.
- Contact records — until you ask us to stop, after which we keep the minimum needed to honour that request. A suppression list only works if we remember you are on it.
- Website logs — a rolling period for security purposes.
10. Cookies, analytics and advertising
We use cookies that are strictly necessary to operate the site and keep you signed in. These cannot be switched off without breaking the service.
Where we advertise on third-party platforms, those platforms operate their own tracking under their own privacy policies, and their controls apply in addition to ours. We do not upload client claim information to any advertising platform.
11. Security
Information is transmitted over encrypted connections and held on access-controlled systems. Inspection photographs and documents are cryptographically fingerprinted at capture so that any alteration is detectable — that integrity protection exists to make your evidence defensible, and it protects your privacy as a side effect. Access is limited to people who need it to do their job, and contact data access is logged.
No system is perfectly secure, and we will not pretend otherwise. If a breach affects your personal information we will notify you and the authorities as the law requires.
12. Children
Our services are for property owners and are not directed to children under 13. We do not knowingly collect their personal information. If you believe we have, contact us and we will delete it.
13. Changes to this policy
If we change this policy we will update the date at the top, and for material changes we will say so prominently on the site. Continuing to use our services after a change means the updated policy applies.
14. Contact us
HomFax™ — a Regulus Development Corporation company
539 W. Commerce St #4489, Dallas, TX 75208
homfaxtm@homfaxtm.com
(844) HOMFAX · (844) 466-3290
Complaints about our conduct as a public insurance adjuster may also be directed to the Texas Department of Insurance, and privacy complaints to the Texas Attorney General.